Privacy Policy 

As of: September 2025

We appreciate your interest in our company and place great importance on protecting your personal data. The collection and processing of your data are carried out in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). 

1. Data Controller

The entity responsible for data processing on this website is:

Ginger & Django GmbH
Friedrich-Panzer Weg 2C
81739 Munich
Germany
Phone: 0151 59890321
Email: care@ginger-und-django.de
Website: https://ginger-und-django.de/

2. Purposes and Legal Bases of Data Processing

We process personal data exclusively for the following purposes:

  • To provide our services (dog care, appointment scheduling, communication)
  • To manage customer, pet, and employee data
  • To process inquiries via contact forms or booking tools
  • To send newsletters (with prior consent)
  • To comply with legal record-keeping obligations
  • To improve our online services (cookies and analytics, if enabled)

Legal bases:
Art. 6(1)(a) GDPR – Consent
Art. 6(1)(b) GDPR – Performance of a contract
Art. 6(1)(c) GDPR – Legal obligation
Art. 6(1)(f) GDPR – Legitimate interest

3. Collection and Storage of Personal Data

We collect the following personal data in particular:

From customers / dog owners:

  • First and last name, address, phone number, email address
  • Information about the pet (name, behavior, vaccination status, health data)
  • Emergency contacts
  • Consents (e.g., for treatments, tick removal, etc.)

From employees:

  • Personal contact details, bank information, tax data, social security information
  • Optional information (birthday, preferences, etc.)

From business partners:

  • Contact person, contact details, bank information (for invoicing purposes)

4. Appointment Booking and Contact via Third-Party Providers

Our website contains links to external booking systems through which appointments can be scheduled. Data entered there is transmitted directly to us. Please refer to the privacy policy of the respective provider for more information.

5. Newsletter

If you subscribe to our newsletter, we will use your email address exclusively for sending the newsletter. You can unsubscribe at any time.

The newsletter is sent via the service provider MailerLite. We have a data processing agreement with this provider in accordance with Article 28 of the GDPR.

6. Use of Cookies

Our website uses cookies. Some are technically necessary, while others are used for analytics or personalization. You can give or refuse your consent via the cookie banner.

Legal bases: 

Article 6(1)(a) GDPR – Consent
Article 6(1)(f) GDPR – Legitimate Interest

7. Disclosure to Third Parties

We only share your data if:

  • You have given your explicit consent
  • It is necessary for fulfilling a contract (e.g., with veterinarians or service providers)
  • There is a legal obligation to do so
  • We engage external service providers (e.g., hosting, newsletters)

External service providers we work with:

  • Strato (web hosting)
  • Calendly (appointment scheduling)
  • MailerLite (email newsletters)
  • Google (Data Collection)

Data processing agreements in accordance with Article 28 GDPR exist with all of the above providers.

Note regarding partners such as external service providers or veterinarians:
These parties may access personal data only as necessary for providing care. All partners are contractually obligated to maintain confidentiality.

8. Data Retention and Deletion

Customer data will be deleted after 2 years of inactivity with no bookings. After deletion, a new registration including registration and behavior assessment is required for re-enrollment.

Employee data is stored in accordance with legal retention periods for up to 10 years and then deleted.

Data deletion upon request:
You may request the deletion of your data at any time, provided there are no legal retention obligations. 

9. Your Rights under the GDPR

You have the right to:

  • Access your data (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16 GDPR)
  • Deletion of your data (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Object to processing (Art. 21 GDPR)
  • Withdraw given consents (Art. 7(3) GDPR)
  • File a complaint with a supervisory authority (Art. 77 GDPR)

Competent authority in Bavaria:
Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18, 91522 Ansbach
https://www.lda.bayern.de

10. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. The website uses SSL encryption for secure data transmission.

11. Currency and Changes

This privacy policy is current as of June 2025. We reserve the right to update it in the event of changes to our services or legal requirements. The current version is always available on our website.