Privacy Policy 

As of: August 2026

We appreciate your interest in our company and place great importance on protecting your personal data. The collection and processing of your data are carried out in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). 

1. Data Controller

The entity responsible for data processing on this website is:

Ginger & Django GmbH
Friedrich-Panzer Weg 2C
81739 Munich
Germany
Phone: 0151 59890321
Email: care@ginger-und-django.de
Website: https://ginger-und-django.de/

2. Purposes and Legal Bases of Data Processing

We process personal data exclusively for the following purposes:

  • To provide our services (dog care, appointment scheduling, communication)
  • To manage customer, pet, and employee data
  • To process inquiries via contact forms or booking tools
  • To send newsletters (with prior consent)
  • To comply with legal record-keeping obligations
  • To improve our online services (cookies and analytics, if enabled)

Legal bases:
Art. 6(1)(a) GDPR – Consent
Art. 6(1)(b) GDPR – Performance of a contract
Art. 6(1)(c) GDPR – Legal obligation
Art. 6(1)(f) GDPR – Legitimate interest

3. Collection and Storage of Personal Data

We collect the following personal data in particular:

From customers / dog owners:

  • First and last name, address, phone number, email address
  • Information about the pet (name, behavior, vaccination status, health data)
  • Emergency contacts
  • Consents (e.g., for treatments, tick removal, etc.)

From employees:

  • Personal contact details, bank information, tax data, social security information
  • Optional information (birthday, preferences, etc.)

From business partners:

  • Contact person, contact details, bank information (for invoicing purposes)

4. Appointment Booking and Contact via Third-Party Providers

Our website contains links to external booking systems through which appointments can be scheduled. Data entered there is transmitted directly to us. Please refer to the privacy policy of the respective provider for more information.

5. Newsletter

If you subscribe to our newsletter, we will use your email address exclusively for sending the newsletter. You can unsubscribe at any time.

The newsletter is sent via the service provider MailerLite and/or HubSpot. We have a data processing agreement with this provider in accordance with Article 28 of the GDPR.

6. Use of Cookies

Our website uses cookies. Some are technically necessary, while others are used for analytics or personalization. You can give or refuse your consent via the cookie banner.

Legal bases: 

Article 6(1)(a) GDPR – Consent
Article 6(1)(f) GDPR – Legitimate Interest

7. Disclosure to Third Parties

We only share your data if:

  • You have given your explicit consent
  • It is necessary for fulfilling a contract (e.g., with veterinarians or service providers)
  • There is a legal obligation to do so
  • We engage external service providers (e.g., hosting, newsletters)

External service providers we work with:

  • Strato
  • Calendly
  • HubSpot
  • MailerLite
  • Google
  • n8
  • Gingr
  • Stadtsparkasse Augsburg

For the data processors we engage, data processing agreements in accordance with Article 28 of the GDPR are in place to the extent required by law. Other recipients, in particular banks and financial institutions, receive personal data to the extent necessary for processing payments or due to legal obligations.

Use of HubSpot for Landing Pages and Forms
We use the service provided by HubSpot, Inc., 25 First Street, Cambridge, MA 02141, USA, to create and host landing pages and to carry out marketing activities.

We use HubSpot to create external landing pages (e.g., for signing up for waiting lists or the newsletter) that are hosted on a separate domain. When you visit such a landing page or use a form embedded there, personal data (e.g., name, email address, and any additional voluntary information) is transmitted to HubSpot and stored on HubSpot’s servers.

The processing is carried out for the purpose of handling your inquiry, organizing waiting lists, and – provided you have consented – sending marketing information (e.g., newsletters).

HubSpot also uses cookies and similar technologies to analyze user behavior and optimize our marketing activities. Data processing is based on Art. 6(1)(b) GDPR (pre-contractual measures) and Art. 6(1)(a) GDPR (consent, in particular for sending newsletters).
The transfer of personal data to the U.S. is based on the European Commission’s Standard Contractual Clauses. HubSpot is also certified under the EU-U.S. Data Privacy Framework.

For more information on data protection at HubSpot, click here: https://legal.hubspot.com/de/privacy-policy

If you do not want HubSpot to collect data about your usage behavior, you can disable cookies in your browser or adjust your cookie settings using our consent tool.

Note regarding partners such as external service providers or veterinarians:
These parties may access personal data only as necessary for providing care. All partners are contractually obligated to maintain confidentiality.

8. Video Surveillance

To protect the dogs in our care, our employees, customers, and visitors, as well as our business premises and property, we use open video surveillance in selected and appropriately marked areas of our facility. No audio recording will be made.

Video surveillance serves the following purposes in particular:

  • Protection and safety of the dogs in our care;
  • Protection of employees, customers, and visitors;
  • Protection of our business premises and property, as well as the prevention and investigation of security-related incidents;
  • Investigation and documentation of accidents, injuries, and other security-related incidents related to the care of the dogs.

Legal basis:
Art. 6(1)(f) GDPR – Legitimate interest.

Our legitimate interest lies, in particular, in the protection of the animals in our care, our employees, customers, and visitors, as well as our business premises and property, and in the investigation of specific security-related incidents. Video surveillance is conducted exclusively in areas that are marked as such. Areas requiring special privacy protection are not subject to video surveillance. Video recordings are generally not reviewed on a regular basis. Access to stored recordings is granted only when there is a specific reason to do so, to the extent necessary to investigate an incident.

Retention Period: Video recordings are generally deleted automatically after 2 weeks. If a recording is required due to a specific incident, such as an accident, an injury, property damage, a security-related event, an insurance claim, or to assert, exercise, or defend legal claims, the recording in question may be stored for the duration of the processing of the respective case.

Access to the video recordings is restricted exclusively to authorized personnel. Video recordings will only be disclosed to third parties to the extent that this is necessary and legally permissible in individual cases, in particular to insurance companies, government agencies, the police, courts, or for the purpose of asserting, exercising, or defending legal claims.

9. Data Retention and Deletion

Customer data will be deleted after 2 years of inactivity with no bookings. After deletion, a new registration including registration and behavior assessment is required for re-enrollment.

Employee data is stored in accordance with legal retention periods for up to 10 years and then deleted.

Data deletion upon request:
You may request the deletion of your data at any time, provided there are no legal retention obligations. 

10. Your Rights under the GDPR

You have the right to:

  • Access your data (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16 GDPR)
  • Deletion of your data (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Object to processing (Art. 21 GDPR)
  • Withdraw given consents (Art. 7(3) GDPR)
  • File a complaint with a supervisory authority (Art. 77 GDPR)

Competent authority in Bavaria:
Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18, 91522 Ansbach
https://www.lda.bayern.de

11. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. The website uses SSL encryption for secure data transmission.

12. Current Information and Changes

We reserve the right to update it in the event of changes to our services or legal requirements. The current version is always available on our website.